Shopping Process

Shopping for furniture at Ostraviel is designed to be straightforward and transparent. Follow the steps below to choose your items, complete your purchase, and track your order through delivery.

Browse and Choose Your Furniture

Explore the available furniture collections and open the product page for any item that interests you. Review the product description, images, dimensions, materials, available options, and listed price before making your selection.

Please check the product details carefully to ensure the furniture suits your space and needs. Product colors may appear slightly different depending on your screen and display settings.

Review Your Shopping Cart

Add your selected items to the shopping cart and review your choices before proceeding to checkout. Confirm the product options, quantities, and displayed prices. Remove unwanted items or adjust quantities as needed.

Before continuing, check that the items in your cart match your intended purchase.

Enter Your Delivery Details

Proceed to checkout and provide the information required to process your order, including your name, delivery address, email address, and telephone number where requested.

Please enter your delivery details accurately. An incomplete or incorrect address may cause processing or delivery delays. Review all information before submitting your order.

Check the Total and Complete Payment

Review the order summary, including the merchandise subtotal, applicable shipping charges, and any applicable taxes or other charges displayed at checkout.

Shipping charges are calculated as follows:

Orders below $109.51 are charged a shipping fee of $11.75.

Orders of $109.51 or more qualify for free shipping.

Choose one of the payment methods displayed at checkout. Accepted payment methods include Visa, Mastercard, American Express, JCB, Discover, and Diners Club. Your order will be submitted after you complete the checkout process and the payment authorization requirements are met.

Receive Your Order Confirmation

After submitting your order, check your email for the order confirmation and review the information provided. If you do not receive a confirmation, check your spam or junk folder and contact customer support if necessary.

Please contact us promptly if you notice an error in your order details. Requests to change or cancel an order are subject to the order's processing and shipping status, so changes cannot be guaranteed once fulfillment has begun.

Order Processing and Delivery

Orders generally require 2–3 business days for processing before shipment. Shipping is handled by DHL or UPS. After dispatch, delivery generally takes 8–12 business days.

Delivery estimates are provided for planning purposes. Actual arrival times may be affected by the destination, carrier operations, weather, customs procedures where applicable, or other circumstances beyond our control.

Once tracking information is available, use the tracking details provided with your shipping notification to follow the shipment's progress.

Receive and Inspect Your Furniture

When your order arrives, inspect the package and products. If an item is damaged, defective, incorrect, or missing, contact customer support promptly and provide your order number, a description of the issue, and relevant photographs when available.

Please retain the packaging and related documentation until the issue has been reviewed, if practical.

Returns and Refunds

Eligible purchases may be requested for return within 30 days, subject to the applicable return conditions. For a voluntary return unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect due to an error on our part, we will cover or arrange the applicable return shipping costs in accordance with the return process. Please contact customer support before sending an item back to confirm the return instructions and address. Prepaid return labels are not provided.

Approved refunds are generally initiated within 1–3 business days. After the refund is initiated, it may take an estimated 1–5 business days for the funds to appear, depending on the payment provider and financial institution. Any mandatory consumer rights under applicable law remain unaffected.