Our Commitment to Privacy
At Ostraviel, we value your privacy and take the responsible handling of personal information seriously. This Privacy Policy describes how we collect, use, retain, disclose, and protect personal information when you browse our furniture products, place an order, contact customer support, or interact with our website.
This policy applies to website visitors, customers, and individuals who communicate with us through our available services. The specific rights and obligations that apply may depend on your location, the nature of the information involved, and applicable law.
Personal Information We May Collect
The types of information collected depend on how you interact with our website and which features you use.
Contact and identification information
When you place an order or contact us, you may provide your name, email address, telephone number, billing address, shipping address, and other details necessary to respond to your request or complete a transaction.
Order and payment information
We may collect order numbers, purchased products, transaction amounts, payment status, shipping details, and records of returns or refund requests. Payment information may be processed by the payment service provider selected for a transaction. The handling of complete payment card details depends on the actual payment system used.
Device and website activity information
When you access our website, technical information may be collected, including your IP address, browser type, device characteristics, language preferences, pages viewed, referring pages, and visit timestamps. The specific information collected depends on the technologies and website functions in use.
Customer communications
If you send us a question, complaint, review, or service request, we may retain the information you provide and the related correspondence needed to manage the matter.
Please provide only information reasonably necessary for your transaction or inquiry.
How We Collect Information
We may obtain personal information directly from you when you enter information during checkout, submit a form, or contact customer support.
Information may also be generated through order processing, payment confirmation, shipping coordination, and customer service activities.
Where enabled, cookies and similar technologies may collect certain technical information about your device and interactions with the website.
We may receive relevant information from service providers that help process payments, fulfill orders, deliver products, maintain website functionality, or prevent fraudulent activity, where applicable and legally permitted.
We aim to collect information that is reasonably relevant and necessary for the purposes described in this policy.
How We Use Personal Information
We may use personal information for the following purposes, as applicable:
To process and manage orders, verify transactions, arrange delivery, and provide order updates.
To respond to inquiries, handle complaints, and administer eligible return or refund requests.
To operate, maintain, troubleshoot, and improve website performance and the shopping experience.
To identify suspicious activity, protect transactions, and help prevent fraud, misuse, and unauthorized access.
To maintain appropriate transaction records, meet accounting requirements, and comply with legal obligations.
To manage privacy preferences, verify privacy requests, and document consent where required.
To send promotional communications where permitted by law and, where required, with your consent. You may opt out of marketing communications using the available unsubscribe method.
We do not claim to use personal information for analytics, profiling, or targeted advertising unless those activities are part of our actual practices and are appropriately disclosed.
Cookies and Similar Technologies
Cookies are small data files that a website may store on your device. Similar technologies may include local storage, pixels, tags, and other tools used to support website functions or understand website activity.
Depending on the technologies enabled on our website, cookies and similar technologies may serve the following purposes.
Essential website functions
Necessary technologies may support shopping sessions, shopping cart functionality, checkout, security, and other core website operations. Where permitted by law, these technologies may be used without separate consent.
Preference management
Preference technologies may remember selected settings, such as language or other browsing choices, where these functions are available.
Website analytics
If analytics technologies are enabled, they may help us understand website traffic, visitor interactions, and opportunities to improve website usability.
Advertising and marketing
If advertising technologies are enabled, they may support campaign measurement or relevant advertising. Non-essential technologies will be subject to applicable consent and opt-out requirements.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies. Depending on the tools available, you may manage preferences through a cookie consent interface or your browser settings.
Disabling certain cookies may affect shopping cart features, checkout, saved preferences, or other website functions. Cookie duration and the data collected vary by technology.
Disclosure of Personal Information
We may disclose personal information when reasonably necessary to provide our services, complete transactions, protect our interests, or comply with legal requirements.
Service providers
Information may be made available to providers supporting website hosting, payment processing, order administration, customer support, technical maintenance, or fraud prevention, where applicable.
Payment and delivery providers
We may share information necessary to process a transaction or deliver an order with relevant payment processors, shipping carriers, and fulfillment partners.
Legal and regulatory recipients
We may disclose information to courts, regulatory authorities, law enforcement, or professional advisers when required by law or reasonably necessary to establish, exercise, or defend legal claims.
Business or asset transfers
If a transfer or restructuring affects the relevant website operations or assets, personal information may be disclosed as part of that process, subject to applicable legal requirements and appropriate safeguards.
Your instructions
We may disclose information when you direct us to do so or provide valid authorization.
We do not represent that every category of service provider is used at all times. The actual recipients depend on the services and technologies operating on our website.
We do not sell personal information for monetary consideration as a stated business practice. However, some US privacy laws define the terms “sale,” “sharing,” and “targeted advertising” more broadly. Where applicable, we will honor relevant rights and provide legally required notices and opt-out options based on our actual processing activities.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
Retention periods may depend on the type of information, the nature of a transaction, customer service needs, accounting obligations, dispute resolution, security considerations, and legal recordkeeping requirements.
When personal information is no longer reasonably needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, unless continued retention is required or permitted by law.
Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information should be limited to those who reasonably need it for relevant operational, service, or legal purposes. No electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
Consent and Privacy Preferences
Where consent is legally required, we will seek your consent before processing personal information for the relevant purpose.
If processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal, and it may affect our ability to provide features that rely on the relevant information.
You may manage available cookie preferences through the consent tools provided on the website or through your browser settings. These controls may not apply to every technology or device.
You may opt out of promotional emails using the unsubscribe instructions provided in the message, where available. We may still send non-promotional communications necessary to fulfill an order, respond to your request, or meet legal obligations.
Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you.
Request a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions.
Request restrictions on, or object to, certain processing activities where the law provides such rights.
Receive certain information in a portable format where required by law.
Opt out of certain sales, sharing, or targeted advertising activities where applicable.
Appeal a decision concerning a privacy request where an appeal right is provided by law.
To protect personal information, we may ask you to verify your identity or demonstrate authority to act on another person's behalf. We will request only information reasonably necessary to process your request.
Certain records may need to be retained to meet legal obligations, complete transactions, prevent fraud, or establish and defend legal claims.
We will handle verifiable requests within the time limits required by applicable law. Where legally required, we will explain if we cannot fulfill a request. We will not unlawfully discriminate against you for exercising privacy rights granted by law.
Privacy Rights Under United States Law
Privacy laws in the United States vary by state and may apply differently depending on the information collected and the activities performed.
Depending on your state of residence and the applicable law, you may have the right to know what categories of personal information are collected, access specific information, correct inaccurate information, request deletion, obtain a portable copy, and opt out of certain sales, sharing, or targeted advertising.
Some states provide additional rights, including the right to appeal a denied privacy request or to limit certain uses of sensitive personal information.
We will assess privacy requests under the laws that apply to the individual and the relevant processing activities. Not every state law applies to every visitor, and the availability of particular rights may differ by jurisdiction.
Where applicable law provides a complaint or enforcement process, you may contact the relevant state attorney general or another competent state or federal regulatory authority if you believe your privacy rights have been violated.
GDPR Rights Where Applicable
The European Union General Data Protection Regulation (GDPR) applies only when its territorial scope and other legal requirements are met.
If the GDPR applies to the processing of your personal information, you may have the following rights, subject to applicable conditions and exceptions:
The right to access your personal information and obtain a copy.
The right to correct inaccurate or incomplete information.
The right to request erasure of personal information.
The right to request restriction of processing.
The right to receive certain personal information in a structured, commonly used, machine-readable format and, where applicable, transmit it to another controller.
The right to object to processing based on legitimate interests and to certain direct marketing activities.
The right to withdraw consent when processing is based on consent.
The right not to be subject to certain decisions based solely on automated processing, including profiling, where the relevant legal conditions are met.
Where the GDPR applies, processing must rely on an appropriate legal basis for the specific activity. Depending on the circumstances, this may include contractual necessity, compliance with a legal obligation, legitimate interests, or consent.
Right to Lodge a Complaint with a Supervisory Authority
If you believe that our collection, use, or processing of your personal information violates applicable privacy laws, you may have the right to lodge a complaint with a competent regulatory or supervisory authority.
Where the GDPR applies, you have the right to lodge a complaint with a competent data protection supervisory authority, particularly in the EU or European Economic Area country where you habitually reside, work, or where the alleged infringement occurred. Exercising this right does not affect any other administrative or judicial remedy available to you under applicable law.
In the United States, depending on the applicable law and circumstances, you may be able to submit a complaint to your state attorney general or another competent state or federal regulatory authority.
You may contact us first to raise a privacy concern or request assistance. However, where applicable law permits, contacting us is not a prerequisite to submitting a complaint to a competent authority.
Children's Privacy
Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children who are not permitted to use the relevant services under applicable law.
If you believe a child has provided personal information inappropriately, please contact us so we can assess the matter and take appropriate action as required by law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices, website features, or legal requirements.
When changes are made, we will revise the “Last Updated” date at the beginning of this policy. If additional notice or consent is required by law, we will take the required steps.
We encourage you to review this policy periodically.
Contact and Privacy Requests
For questions about this Privacy Policy, requests concerning personal information, or concerns about our privacy practices, please contact us using the details below.
Email: customer@ostraviel.com
Phone: +81 24-682-7395
Customer support hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET).
Mailing address: 15 Aihamada Aigota, Soma City, Fukushima 976-0022, Japan