Contact

At Ostraviel, we want every customer to have a clear way to reach us for assistance with furniture orders, shipping questions, product information, and other shopping-related concerns. Our customer support team is available through the contact channels listed below.

Customer Support Channels

Email: customer@ostraviel.com

For order inquiries, delivery updates, product questions, or assistance with a purchase, email is our preferred contact method. Please include your order number when contacting us about an existing order.

Telephone: +81 24-682-7395

You may also contact us by telephone if you need assistance with an order or have questions about our services.

Customer Service Hours

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside these hours will be reviewed during the next available customer service period.

Mailing Address

15 Aihamada Aigota, Soma City, Fukushima 976-0022, Japan

How We Can Help

You can contact our customer support team for assistance with order status, shipping and delivery, product details, payment-related questions, damaged or missing items, and other concerns related to your purchase.

To help us review your request efficiently, please provide relevant details such as your order number, the product name, and a brief description of your question or issue.

We aim to provide clear and helpful responses and to guide customers through the next appropriate steps based on the circumstances of each inquiry.