Payment Policy

At Ostraviel, we aim to make purchasing furniture straightforward by providing clear payment information before checkout. This policy explains the payment methods we accept, how charges are processed, and what customers can expect if a payment requires verification or a refund is issued.

Accepted Payment Methods

We accept the following payment cards:

Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

Available payment methods will be displayed during checkout. Please confirm that your selected payment method is supported and that the payment details entered are accurate before submitting your order.

Product Prices and Order Totals

Product prices are displayed on the relevant product pages. Before completing a purchase, customers can review the order summary to confirm the applicable product prices, shipping charges, discounts, and final order total.

Shipping charges are calculated according to the order amount:

Orders below $109.51 are charged a shipping fee of $11.75.

Orders totaling $109.51 or more qualify for free shipping.

Applicable taxes are included in the corresponding product prices in accordance with our stated pricing arrangements. The final amount presented at checkout should be reviewed before the order is submitted.

If a displayed price or order total appears incorrect, please contact customer support before completing the purchase.

Payment Authorization and Processing

When an order is submitted, the payment may be subject to authorization and verification by the payment provider or card issuer. An order can proceed once the required payment steps have been completed.

Depending on the payment method and the issuer's procedures, a pending authorization may appear before the transaction is finalized. The time required for an authorization or charge to appear on an account may vary by provider.

Please ensure that your billing information is accurate and that your payment method has sufficient available funds or credit.

Order Confirmation and Payment Issues

An order confirmation indicates that we have received the order details; it does not necessarily mean that every payment verification step has been completed.

If a payment is declined, cannot be verified, or requires additional information, the order may be delayed while the issue is reviewed. Please check the information entered at checkout or contact your card issuer if necessary.

If you believe you were charged incorrectly or more than once, contact us with your order number and relevant transaction details so we can investigate.

Payment Security

Payment transactions are handled through the payment processing arrangements available at checkout. Customers should provide payment information only through the designated checkout process and should not send full card numbers, security codes, or other sensitive payment credentials by email.

We do not ask customers to disclose their complete payment card security details through ordinary customer support messages.

Refunds and Returned Payments

When a refund is approved, it is generally issued to the original payment method.

We will initiate the refund within 1–3 business days after the refund has been approved. After initiation, the funds are generally expected to appear in the original payment account within 1–5 business days. Actual posting times depend on the payment provider, card issuer, bank, and payment method.

If the refund does not appear within the expected period, please check with your payment provider and contact our customer support team if additional assistance is needed.

Currency and Additional Charges

Prices and payment totals are presented in the currency shown during checkout. Your card issuer or financial institution may apply currency conversion or other charges under its own terms if your account uses a different currency. Such charges are determined by the relevant provider and may not be controlled by us.

We will display applicable order charges before you complete your purchase. Please review the checkout summary carefully before submitting payment.