Legal Disclaimer

This Legal Disclaimer explains the general conditions under which information and services are provided through Ostraviel. By using our website, you acknowledge that the information presented is intended to help customers make informed purchasing decisions. This disclaimer does not exclude or limit any rights or remedies that cannot lawfully be excluded under applicable law.

Website Information and Accuracy

We make reasonable efforts to keep product descriptions, prices, availability information, shipping details, and other website content accurate and current. However, information may occasionally contain errors, omissions, or outdated details.

If we identify a material error affecting a product listing, price, or order, we will take reasonable steps to review the issue and communicate with affected customers when appropriate. Website information should not be interpreted as a guarantee that every detail will remain unchanged at all times.

Product Images and Descriptions

Product photographs, illustrations, dimensions, colors, materials, and other descriptive details are provided to help customers understand the items offered. Actual appearance may vary slightly because of screen settings, lighting, photography, manufacturing variations, or differences in how materials appear in different environments.

Customers should review the available product specifications and descriptions before purchasing. We do not intend these ordinary presentation differences to misrepresent a product or replace any legally required disclosure of material product characteristics.

Pricing, Availability, and Orders

Prices, promotions, and product availability may change as inventory and sales conditions change. The price and order details presented at checkout are intended to show the applicable terms before an order is submitted.

If a significant pricing, availability, or listing error is discovered, we may need to review or correct the affected information and contact the customer regarding any order that may be impacted. Any cancellation, adjustment, or refund will be handled in accordance with applicable law and the circumstances of the order.

Shipping and External Circumstances

Delivery estimates are provided for planning purposes. Actual delivery may be affected by carrier operations, weather, customs procedures, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

We will make reasonable efforts to provide accurate shipping information and assist with delivery inquiries. Nothing in this disclaimer removes any obligations or consumer rights that apply under relevant law.

Third-Party Services and External Content

Our website may rely on third-party services to support functions such as payment processing, shipping, or other operational needs. Those services may be subject to their own terms and practices.

We make reasonable efforts to use appropriate service providers, but we cannot guarantee the uninterrupted availability or performance of external systems beyond our control. This statement does not waive any responsibility that applicable law places on us for our own services or conduct.

Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from circumstances beyond our reasonable control or from a customer's reliance on information that has been materially altered by an external source without our authorization.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by law, including any rights or remedies available to consumers under applicable consumer protection laws.

Intellectual Property and Website Use

Website text, photographs, graphics, designs, and other content may be protected by intellectual property laws. Unless permitted by law or authorized by the relevant rights holder, such content may not be copied, republished, distributed, or used for commercial purposes without permission.

Customers are responsible for using the website lawfully and must not interfere with its operation, attempt unauthorized access, or use website content in a misleading or unlawful manner.

Applicable Law and Consumer Rights

This disclaimer is subject to applicable laws and regulations. Nothing in this document is intended to override mandatory consumer protection requirements or other rights that cannot legally be waived.

If any provision of this disclaimer is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Updates to This Disclaimer

We may revise this disclaimer when website content, services, or legal requirements change. The updated version will be published on the website with its revised effective terms. Continued use of the website after an update does not remove any rights that consumers retain under applicable law.

Contact Information

For questions about this disclaimer or the information presented on our website, please contact us using the following details:

Email: customer@ostraviel.com

Phone: +81 24-682-7395

Customer support hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Mailing address: 15 Aihamada Aigota, Soma City, Fukushima 976-0022, Japan